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Frequently Asked Questions

Do you have a shop premises?

We have Trade Only Showrooms in Findon, near Worthing, West Sussex.

You may also purchase through this website or at exhibitions around the UK (see Show Dates).
Click Here For Details


What payment methods do you take?

We accept cash or cheques and secure payments through Paypal or Credit/Debit Card.

What are the postage costs?

We use standard Royal Mail postage rates on smaller items and courier rates for anything over 2kg.

How do I order?

Use our Shopping Cart facility.

Our website is 95% up to date with current stock, but sometimes we may be out of stock of an item you have ordered.

We apologise in advance for this and may contact you if there is a suitable alternative.

Will the item I receive look like it does on the website?

We do our best to try and make the pictures look exactly like the product, though due to the variations of natural stones they might vary slightly. Also different computer monitors may display different tones of colour. All photographs are representative of the type of product available, so the pieces you receive may not look exactly as the photographs displayed. Please contact us for further details on any item.

Can I return items?

We do not operate a sale or return service, however if you are completely dissatisfied with any items received, contact us within 14 days to arrange return of goods.

Special orders excluded.

Any postage charges won't be refunded.

Metaphysical Properties of Crystals

The metaphysical property information is presented as a spiritual support to healing and may not be scientifically substantiated, these are not prescriptions or medical advice. See a doctor or other professional healthcare medical practitioner for all health issues. Some stones contain potentially harmful components so be sure of your stone before use. Crystal and spiritual healing lore is not a prescription, diagnosis or healthcare information.

Data Retention 

We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).

Security 

The Mineral Warehouse uses technical and organisational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons.

Copyright ©

The contents of this site are owned by The Mineral Warehouse.